Sigma Quality Management o We adopt Six Sigma Quality practices to ensure that a high level of claims get paid in the first submission. o Each member of the staff is profiled for quality to ensure submission of clean claims. o All claims are audited before their submission to filter for rules compliance and accuracy.

ISO procedures and standards o A-One Biz Solutions is an ISO certified company. o All process and exceptions are documented for root cause analysis and resolution. o Processes are calibrated to meet various corporate operating standards.

Intelligent proprietary workflow tools o Use of intelligent proprietary workflow tool for Receivables Cycle Management. o Assignment of status codes for each claim based on outcome of an interaction with the Carrier. o Provides a snapshot of the receivables under various issues and helps focus efforts to resolve.

Client specific operating teams o Dedicated client specific operating teams who report to the account manager of the client. o Designated manager as single point of contact and responsibility. o Daily and weekly activity reports. o Weekly conference calls to discuss status, next steps and pending issues.

Efficient compliance with client specific protocols o We agree on specific operating procedures with the client. o We efficiently comply with client specific protocols. o Any variations are escalated to client for immediate resolution.

Seamless integration of processes o Our workflow and protocols ensure that we work as an extended office of our clients. o Seamless integration of processes ensures that the client and A-One Biz Solutions are focused on resolving the issues.

Sigma Quality Management

ISO procedures and standards

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